FAQs
What operating system will it work on?
For the App, iOS & Android
For SRN Lite, as this is web based, it will work on all supported operating systems.
What devices will it work on?
Our system is compatible with a wide range of devices, from various phones and tablets including brands like Samsung, Apple, Google, Huawei, and Lenovo. Our record-holder is a first-generation 2011 iPad—though we wouldn’t recommend trying to top that!
How can I get the app?
Download it from the Google Play Store or App Store.
How much does it cost?
The app costs £26 per month per user. However, our customers report saving around £450 per user per year on fuel alone, making it a valuable, cost-saving investment.
Can I configure it with my own stock lists?
Yes! You’re able to set up your own stock lists. If you need help, we can work with you to build a tailored database suited to your needs, ensuring a smooth setup.
Where does it send my replenishment orders?
Wherever you need—directly to you, your head office, your manager, or your preferred suppliers for faster restocking. We’ll configure it to match your specific needs, ensuring a smooth replenishment process tailored just for you.
Do I have to have other systems or will it work on its own?
The app needs to be paired with a system to function, either through one of our systems—like Stock Right Now Lite—or an external system. This setup allows for seamless management and integration, ensuring all features and configurations are available to meet your specific requirements.
Will it interface with other systems if I want it to?
Yes, it can interface with repairs, finance, and stock systems as needed. Custom interfaces are available, with a one-time fee for creation and testing to ensure seamless integration.
Can I white label it so it looks like my brand?
Yes this is possible, but there would be a small development charge as well as a monthly white labelling fee.
Is there a contract and if so for how long?
Contracts aren’t mandatory for our services. Our philosophy is simple: we prefer that you stay with us because our software brings you real value, not because of a contract. While some customers request contracts, which we’re happy to accommodate.
How do I pay for it?
We accept BACS payments and offer 30-day invoicing terms for your convenience.
How long does it take to set up?
Setup typically takes no longer than two weeks. If you have a database ready, we’ll help review your data and get things up and running smoothly.
Will I get visibility and a report of what's on my van(s)?
You will get full visibility & full control of absolutely everything to do with your stock / van stocks.
Will I get control and a report of what's been used where?
If you book materials to your specific jobs, then we can provide full job costing.
How does it improve my first visit fix rate?
The app keeps track of what you use from your van stock and alerts suppliers to replenish items you need. You can also notify it of any parts you don’t have, prompting suppliers to order them for you. In the background, the system calculates ideal stock levels and quantities for your van, optimising what you carry. This approach boosts first-time fix rates significantly, often with around 50% less stock on hand. It’s efficient and effective!
Does it work offline / in poor signal areas?
Yes, the app functions fully even in airplane mode. You can continue using it without signal, and once a connection is available, it automatically transmits all your activity.
What if I search for an item by a different name that's listed?
During setup, we can add multiple names or spellings in the 'also known as' field, so items are easy to find regardless of naming differences. For example, whether it's listed as 'donut washer' or 'doughnut washer,' all users will be able to locate it.
Can I see my previous orders?
Yes, everything you have ever ordered is visible in your order history. Depending on your set up, you also have the ability to see whether your orders are awaiting delivery, partially delivered or fully delivered.
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